Terms & Conditions
All Terms & Conditions
Set out below are the terms on which Carbon Blush provides services to its clients. Please ensure that you have read and fully understood them prior to interaction with the website or clinic services in any way.
Clinic T&Cs
1. Deposit and Cancellation Policy
Booking a consultation or treatment:
- All new patients must book a consultation before any treatment appointment. The fee for this appointment is redeemable against the price of any treatment booked up to 1 week after your consultation appointment. The cost is non-refundable after 1 week.
- Treatment slots will be free to book for the customer. However, should you need to cancel or reschedule we kindly ask that you call us 24 hours before your appointment. Failure to give the full notice will result in a £75 fee. This will be taken by the clinic unless a valid reason is provided (acceptance of validation is at the digression of the clinic staff). This allows us to manage our diaries and offer the appointment time to another patient.
2. Appointment Policy
All doctors, nurses and therapists at Carbon Blush are trained and approved in accordance with the company’s treatment protocols and therefore Carbon Blush does not guarantee continued treatment with a named nurse or therapist.
Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Carbon Blush will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment you are personally responsible to prepare yourself for your treatment using the protocols on the website. Failure to follow protocols may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child may result in the treatment being cancelled and loss of the deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
3. Credit Card Details, Deposits and Payments
We politely ask that correct payment is made in full before or directly after your treatment. Charges can be taken in the clinic via Card, Paypal, Bank transfer or Cash. Payment can also be taken online (restrictions apply) or over the phone. Agreed instalment payments must be paid at correct monthly intervals and are taken by Go-Cardless or PayPal.
Prices vary by treatment or package. Please contact the clinic to confirm the price of your chosen treatment. Client payment methods will be recorded but details will not be stored without permission of the individual.
4. Treatment Courses/Packages
All treatments purchased as a course/package must be paid for in full in advance of the first treatment or in agreed instalments.
All treatment courses/packages must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
Packages/Courses are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
5. Treatment suitability
We will always assess whether a treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Certain treatments will involve the removal of makeup, deodorant, perfume and oil-based products. Your Practitioner will cleanse the area to be treated, however please be aware that some of these products may remain dormant in the pores of the skin, for which we cannot be held responsible. To ensure this doesn’t happen, please feel free to thoroughly cleanse the area/s to be treated prior to your appointment to ensure it is free from makeup and other products.
If you have any questions regarding your treatment and the correct preparation required, please don’t hesitate to contact the clinic.
6. Liability
Carbon Blush will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Carbon Blush with all relevant medical details prior to each treatment. Carbon Blush will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Carbon Blush regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Carbon Blush’s liability for death or any personal injury resulting from Carbon Blush’s negligence.
7. Your right to complain
Carbon Blush endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Carbon Blush you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Carbon Blush will be pleased to help and support you through the process.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within five working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.
If your complaint is treatment related, the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. Carbon Blush aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.
Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Regional Director. If the complaint is of clinical nature this will be the Head of Medical Standards at the Support Office. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
8. Voucher Policy
- Vouchers are not to be used in conjunction with any other offer, package or promotion.
- One voucher per person
- The voucher should be surrendered upon purchase of the treatment.
- Offer can only be used on treatments
- Offer is subject to patient suitability for treatment
- Voucher is non transferrable and cannot be exchanged for money
- Specific voucher restrictions may apply – stated at purchase location online or instore
9. Medical Disclaimer
This information and advice published or made available through this website is not intended to replace the services of a physician or a health care professional acting under a physician’s supervision, nor does it constitute a doctor-patient relationship. Each individual’s treatment and/or results may vary based upon the circumstances, the patients’ specific situation, as well as the health care provider’s medical judgment and only after further discussion of the patient’s specific situation, goals, risks and benefits, and other relevant medical discussion. Testimonials or statements made by any person(s) within this site are not intended to substitute for this discussion or evaluation or as a guarantee as to outcomes. Examples of treatment outcomes in this website are not intended to convey and warranty, either express or implied, as to outcomes, promises, or benefits from treatment. Whether to accept any treatment by a patient should be assessed by the patient as to the risks and benefits of such procedures and only after consultation with their practitioner. It is therefore the patients responsibility to decide whether they will go ahead with the treatment, as all practitioners are trained to fully explained the possible outcomes and expectations prior to treatment. Signed patient consent forms additionally support this agreement and understanding.
Medical information or statements made within this site are not intended for use in or as a substitute for the diagnosis or treatment of any health or physical condition or as a substitute for a physician-patient relationship which has been established by an in-person evaluation of a patient. This website does not provide specific medical advice and does not endorse any medical or professional service or services obtained through information provided on this site or any links to or from this site.
Should you wish to discuss our insurance and licensing information for practice, please contact us directly on info@derosalondon.com.
Website T&C’s
Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website. If you have any questions about them or do not wish to accept them, please contact our customer services department at info@derosalondon.com before using this website. We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.
You can contact us by email at info@derosalondon.com
The website to which these terms and conditions apply and for which we are responsible is www.derosalondon.com
1 . Your use of this website and our intellectual property rights.
We have made this website available to you for your own personal use. We may modify, withdraw or deny access to this website at any time. This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as articles and other text. You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing.
Without written consent you must not:
- republish material from this website (including republication on another website) without giving appropriate accreditation and link to source (i.e. the website in question)
- sell, rent or sub-license material from the website
- reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
- edit or otherwise modify any material on the website
- redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)
Our liability to you:
These terms and conditions do not exclude our liability (if any) to you for:
* personal injury or death resulting from our negligence;
* fraud;
* any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time. We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us.
We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.
2. Information on this website
The information contained on this website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained above remains unaffected by this.
We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our website. We are not responsible for these websites in any way. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit. You may not link to this website from another website without our consent in writing.
3. Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of the website. If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.
4. Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
5. Limitations and exclusions of liability
Nothing in these terms and conditions will:
- limit or exclude our or your liability for death or personal injury resulting from negligence
- limit or exclude our or your liability for fraud or fraudulent misrepresentation
- limit any of our or your liabilities in any way that is not permitted under applicable law
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions:
- are subject to the preceding paragraph
- govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
6. Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
7. Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
8. Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
9. Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
10. Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
11. Entire agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
12. Law and jurisdiction
The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales. The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
Online Shop Terms and Conditions
1 . Skin Reactions
We offer a wide range of cosmeceutical products which contain active ingredients. If you choose to buy via our website without receiving a prescription within the clinic and a reaction was to occur, we are unable to provide a refund.
2. Processing times
All orders are processed and delivered Monday – Friday excluding bank holidays.
3. Delivery
Tracking information is available at the request of the customer. If it is unavailable to use from our suppliers we will inform the customer and update them as soon as possible.
UK orders:
Shipping cost – £4.99
Typically take between 3-5 working days from the date of purchase to arrive
International orders:
Shipping cost: £14.99
May take up to 3 weeks
All delivery times are subject to delays caused by bank holidays, COVID-19 or other shipping problems that may occur and are out of our control.
4. 14 Day Returns Policy – RETURNS & REFUNDS
Carbon Blush wants all of our customers to be completely satisfied every time you shop with us. However we know and understand there may be occasions where you want to return items. That’s why we offer a 14 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 14 days of the date you received it and receive a refund of the product or goods purchased. The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective – (Please see Damaged or Defective item or errors on our part – returns & refunds).
Please email info@derosalondon.com prior to sending your return with your order number, the product/s that you want to return explaining the reason.
Carbon Blush
Returns Department
39 Harley Street
Marylebone
London
W1G 8QH
For your protection we would recommend you use a recorded delivery service to insure the goods during return postage. If you would like to download our returns form you can request this via email (info@derosalondon.com).
5. Damaged or defective items and errors on our part – RETURNS & REFUNDS
Whilst we do our best to ensure all items are dispatched correctly and in perfect condition, on rare occasions we may get it wrong or items are damaged in transit or perhaps are defective. Because these items are damaged or defective or we have made an error we will refund in full; the item and the delivery charges levied by us when taking your order. Please note that you are responsible for the cost of return postage and will need to complete s returns form by getting in touch via email (info@derosalondon.com).
Klarna Specific
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.